refund policy
Overview
Last updated: 18-09-2025
At 222 MOONSHINE, we want you to be fully satisfied with your purchase. If you are not completely happy, please review our refund and return policy below.
1. Returns
- You have [10 days – usually 14 or 30] from the date of delivery to request a return.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
2. Non-Returnable Items
Certain types of goods are non-returnable, including:
- Gift cards
- Downloadable digital products
- Items marked as final sale
- Personal care items (if applicable)
3. Refunds
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
4. Exchanges
- We only replace items if they are defective, damaged, or the wrong size was sent.
- If you need to exchange an item, please contact us before sending it back.
5. Shipping for Returns
- You will be responsible for paying your own shipping costs for returning items.
- If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
6. Late or Missing Refunds
- If you haven’t received your refund after 10 business days, first check your bank account.
- Then contact your credit card company and bank, as processing times may vary.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@222moonshine.com.
7. Contact Us
For any questions regarding refunds or returns, please reach out:
📧 Email: support@222moonshine.com
🌐 Website: www.222moonshine.com